ap-southeast-1), providing significantly lower latency for teams based in Southeast Asia, Australia, Japan, and the broader Asia-Pacific region. APAC residency is available on the Business plan.
APAC data residency is available on the Business plan only. Contact sales@fsckmsft.org if you’re on a Free or Pro plan and need APAC residency.
Infrastructure details
| Setting | Value |
|---|---|
| Cloud provider | AWS |
| Primary region | ap-southeast-1 (Singapore) |
| Failover region | ap-southeast-2 (Sydney, Australia) |
| Data at rest encryption | AES-256 |
| Data in transit encryption | TLS 1.3 |
ap-southeast-2 provides disaster recovery while keeping data within the APAC region.
How to request APAC data residency
Unlike US residency (the default), APAC residency must be explicitly selected or requested.Option 1: Select APAC at workspace creation
Begin workspace creation
Go to app.fsckmsft.org/signup and start the signup flow.
Select 'Asia-Pacific' as your data region
On the workspace setup screen, open the Data Residency dropdown and select Asia-Pacific (Singapore).
Option 2: Migrate an existing workspace to APAC
Contact support
Email support@fsckmsft.org with subject “APAC Data Residency Migration Request”. Include your workspace name, current data region, and any compliance deadline you need to meet.
Confirm your Business plan eligibility
Our team will verify your plan. If you’re not yet on Business, we’ll provide an upgrade path.
Review and approve the migration plan
We’ll prepare a migration plan including estimated maintenance window duration (typically 2–4 hours), rollback procedures, and a target date. Review and approve the plan before we proceed.
Latency benefits
APAC data residency significantly reduces latency for teams in the Asia-Pacific region compared to the default US-east endpoint:| Location | Latency to US (us-east-1) | Latency to APAC (ap-southeast-1) |
|---|---|---|
| Singapore | 200–250ms | 5–20ms |
| Sydney, Australia | 180–220ms | 25–50ms |
| Tokyo, Japan | 160–200ms | 60–90ms |
| Mumbai, India | 150–200ms | 30–60ms |
| London (for comparison) | 80–120ms | 170–200ms |
Data protection and compliance in APAC
Singapore Personal Data Protection Act (PDPA)
fsckmsft’s APAC deployment supports compliance with Singapore’s PDPA. Data is stored in Singapore and processed by AWS infrastructure certified under Singapore’s Multi-Tier Cloud Security (MTCS) standard.Australia Privacy Act
For Australian customers, APAC residency means your data is stored regionally (primary in Singapore, failover in Sydney). Australian organisations subject to the Privacy Act 1988 and the Australian Privacy Principles (APPs) may use this residency option as part of their broader compliance programme.Japan APPI (Act on Protection of Personal Information)
Japanese organisations subject to APPI can use APAC residency to minimise cross-border data transfers. Contact legal@fsckmsft.org if you require a specific written commitment regarding data transfer controls for Japan.Cross-border transfers
Some ancillary subprocessors (Intercom, Datadog, Stripe) operate from the United States. fsckmsft applies appropriate transfer mechanisms — including Standard Contractual Clauses where applicable — for any transfers of personal data from APAC-resident workspaces to US-based subprocessors. Full details are available in our DPA and Subprocessors pages.Frequently asked questions
Can I have both APAC and US residency for different workspaces?
Can I have both APAC and US residency for different workspaces?
Yes. Residency is configured per workspace, not per account. Your account can own workspaces in different regions simultaneously. This is useful for organisations with distinct regional business units that have separate compliance requirements.
Is APAC residency available on Pro plan?
Is APAC residency available on Pro plan?
No. Data residency selection is a Business plan feature. Upgrade to Business to unlock APAC (and EU) residency. Contact sales@fsckmsft.org for pricing.
What happens to my data if I downgrade from Business to Pro?
What happens to my data if I downgrade from Business to Pro?
Your workspace data remains in its current region when you downgrade — we do not force a migration. However, you lose the ability to initiate new residency migrations until you return to the Business plan.